Mobile / App
tk869 is clear about what data we collect from you, why we collect it, and how we keep it. Access to this platform depends on your local law and eligible regions — and this policy applies to every account interaction you have with us.
When you open an account with us, interact with the site on your phone, or complete a transaction through Nagad or Upay, certain data is generated. We collect what we need to run your account properly — your login credentials, device information, session activity, and the payment records associated with wallet-based transactions. We do not sell your personal data to third parties. We do not share it with advertisers. Data is held for as long as your account remains active or as long as applicable record-keeping obligations require. If your account is closed, we follow a structured retention schedule before deletion. Your use of this site is subject to your local law and the eligible regions where access is permitted. If you are accessing from Bangladesh, local regulations may apply to how your data is processed and what rights you hold. We try to keep this policy straightforward — specific, honest and actionable. Where something changes, we update this page and note the revision at the top. Check back if you want to confirm the current version applies to your account.
Not everything that touches your experience here falls under this single policy. Some interactions are governed by third-party terms that we cannot override. Here is what is and is not covered.
Login activity, session duration, device type and browser behaviour recorded when you access your tk869 account are covered by this policy. We use that data only to maintain account continuity and security — nothing else.
When you initiate a payment through Nagad or Upay, transaction reference data is processed within this policy. However, the payment provider's own terms govern how they handle data on their side — we only see the outcome confirmed to our system.
Pages you visit, game lobbies you open, and cookies set by our own site are in scope here. We use functional cookies to keep your session alive and analytical cookies to understand how the site performs on mid-range handsets in Bangladesh.
Game content served by studios such as Microgaming, JDB, Bigtime Gaming or Joker runs through their own data environments. We do not control their internal data practices. Their terms apply separately to any data processed on their infrastructure.
Your account gives you direct access to most of the data we hold about you. Log in from your phone or browser, head to the account settings area, and you will find your personal details, transaction history and communication preferences all in one place. If anything looks incorrect — a wrong email address, an outdated phone number linked to your Nagad or Upay wallet — you can update it directly through the account fields shown there. For records you cannot edit yourself, raise a request with our support team and we will review it. You can also ask us what categories of data we hold on your account, or request that we stop using your data for optional analytics. These are real choices, not buried in footnotes. Eligibility for certain rights depends on your local law and the region from which you are accessing the site. If you are unsure which rights apply to you specifically, contact support and we will clarify based on your account region.
Open account settings on your phone or browser to see the personal details, device history and transaction references we hold. Everything we store for your account is visible from that screen.
If your name, phone number or wallet reference is wrong, edit it directly in account settings. For details locked to identity verification, contact support with your correction request.
Not sure why a certain piece of data was collected, or how long it is kept? Ask us directly through the support channel and we will give you a specific answer tied to your account type.
If you want a formal review of how your data is handled — or you believe something is incorrect in our records — submit a request through our support contact route and we will respond to you.
If something in this policy is unclear, or you need to act on one of the rights described above, reach us through the channels published on this site. We do not list contact routes we cannot back up — only the ones actually available to you.
The chat widget on the site is the quickest way to raise a data question. Open it from any page — including the account settings screen on your phone — and describe your query directly.
For written requests — such as a formal data review or a correction that requires identity confirmation — use the support email address published in the site's contact section. Keep a copy of your message for reference.
The account help section on this site covers common data and privacy questions with step-by-step paths. Check it first before raising a ticket — many requests about Nagad or Upay transaction records are answered there.
We structure data handling around the minimum needed to run your account safely and keep the site functioning properly on the devices our members use — including mid-range handsets common in Bangladesh.
We use first-party cookies to hold your session state while you move between the lobby, account and wallet screens. Analytical cookies help us see where navigation breaks on smaller screens. You can manage cookie preferences in your browser settings at any time.
Access to your account data is protected by your login credentials and session tokens. We do not store plain-text passwords. If you suspect unauthorised access, change your password immediately from the account settings screen and contact support.
We keep active account data for as long as your account is open. After closure, a structured retention window applies — determined by record-keeping obligations relevant to your region. Once that window closes, personal data is removed from active systems.
When this policy changes, we update the revision date at the top of this page. We do not send automated alerts for minor edits, so check back here if you want to confirm the current version. Material changes that affect your rights will be communicated through your account.
These are the questions we receive most often about how your data is handled, what your rights are, and how to act on them. If your question is not here, use the live chat or support email to ask us directly.
We collect the information you provide during registration — name, email address, phone number and the payment method you choose, such as Nagad or Upay. We also record device and session data automatically when you log in so your account stays consistent across visits.
We do not sell your data or share it with advertisers. Game content studios like Microgaming, JDB, Bigtime Gaming and Joker operate their own data environments separately. Payment providers such as Nagad and Upay process transaction data under their own terms on their infrastructure.
After your account is closed, we retain data for a period determined by applicable record-keeping requirements in your region. Once that retention window ends, personal data is removed from active systems. Contact support if you need details specific to your account closure date.
Yes. Edit basic details like your phone number or email address directly in account settings. For records tied to identity verification or transaction history, submit a request through our support email. Eligibility for deletion depends on your local law and the region you are accessing from.
We use functional cookies to keep your session active as you move between screens. Analytical cookies help us improve navigation on the phones our members use in Bangladesh. You can review and adjust cookie settings through your browser at any time — this does not affect your ability to log in.
Raise it through the live chat on the site or send a written request to the support email address in our contact section. Describe the specific concern and include your account reference. We will review it and respond — more complex requests may take longer to resolve fully.